Shipping Fee for Redos - within United States

We want our customers to be happy, so we will do our best to ensure that you are pleased with your order. If you receive your order and are dissatisfied with the merchandise because it is defective, the wrong size, or damaged, you may return the item(s) within 30 business days of receipt.

IMPORTANT: We do not offer Refunds or Exchanges for 'select your own color' bracelets and key chains if the look turned out to be different from what you imagined when you selected the colors. If it has been 30 days since you have received your bracelet please read our remake fee agreement. 

You may return the item(s) within 30 business days of receipt. We charge a $5 postage fee which you can pay for here. This will cover the cost of posting the replacement product to you.

Fill in the information with:

• Your order number
• Your order name
• Your shipping address
• Size
• Reason for return

Upon receipt of your return, we will inspect the item(s) before making and issuing replacement. If the item(s) is (are) deemed unfit for re-sale due to inflicted damages, we reserve the right to not send a replacement until payment is made.

Once you have paid for your exchange shipping and handling fee please send your package to:  

Returns
Attn: Joe 
5076 List Drive
Colorado Springs, CO 80919 

NOTE - we recommend sending your package with tracking to ensure it is delivered to us. We accept no responsibility for missing items. 

SALE /DISCOUNTED ITEMS
Sale items are non refundable. 

Change requests outside the above specified periods will require a remake fee to cover the expense of our veterans re-building your product.

CLICK HERE to read our full exchange and refund policy. 

If you have any questions, please email us at support@handmadebyheroes.com.