Customer Service - Handmade By Heroes

Customer Service

How Can We Help?




Got a question you can't find answers to from our FAQ section? Or just want to provide feedback on our products? We'd love to hear from you!

Send us an email at support@handmadebyheroes.com with your inquiry and we will get back to you within 48 hours. If you're contacting us about your order, please include your order number.

Please Note: as our products are handmade to order, they typically take 10 - 14 business days to get made and shipped out to you.

Once your order is shipped you will get a notification email from us and shippingeasy.com with your USPS tracking number. Please make sure to check your spam filter for emails from both support (@) handmadebyheroes.com and shippingeasy.com. 

You can view our Exchange & Refund policy by CLICKING HERE

Job Opportunities

If you are interested in working for Handmade By Heroes, please email us at gm (@) handmadebyheroes.com. Please keep in mind that we are only able to have veterans who live in Colorado Springs that can provide a copy of their DD214 and Military ID. Please include the subject "Work Opportunity" in your email. 




Sizing Guide

GUIDE TO MEASURING YOUR WRIST FOR ADJUSTABLE BRACELETS

GUIDE TO MEASURING YOUR WRIST FOR BUCKLED BRACELETS