Customer Service - Handmade By Heroes

Customer Service

How Can We Help?




Got a question you can't find answers to from our FAQ section? Or just want to provide feedback on our products? We'd love to hear from you!

Send us an email at support@handmadebyheroes.com or call us at 719-212-8889 between 10am and 3pm Mountain Standard Time, Monday-Friday

Please Note: as our products are handmade to order, they typically take 10 - 14 business days to get made and shipped out to you.

Once your order is shipped you will get a notification email from us and shippingeasy.com with your USPS tracking number. Please make sure to check your spam filter for emails from both support (@) handmadebyheroes.com and shippingeasy.com. 

You can view our Exchange & Refund policy by CLICKING HERE

Job Opportunities

If you are interested in working for Handmade By Heroes, please email us at sales (@) handmadebyheroes.com. Please keep in mind that we are only able to have veterans who live in Colorado Springs that can provide a copy of their DD214 and Military ID. Please include the subject "Work Opportunity" in your email. 

Sizing Guide

Watch Our Video Guide Here:

SIZING GUIDE FOR VELCRO CLASP

GUIDE TO MEASURING YOUR WRIST FOR BRACELETS (Metal/Plastic Clasps)

SIZING GUIDE FOR WATCHES