Contact Us - Handmade By Heroes

Contact Us

How Can We Help?

Got a question you can't find answers to from our FAQ section? Or just want to provide feedback on our products? We'd love to hear from you!

Send us an email at or fill out the form on the right. 

Please Note: as our products are handmade to order, they typically take 10 - 14 business days to get made and shipped out to you. Bracelets and key chains with custom artwork or personalized tags take 14-21 business days to complete. 

Once your order is shipped, you will get a notification email from us and with your USPS tracking number. Make sure to check your spam filter for emails from both and

You can view our Exchange & Refund policy by CLICKING HERE.

Job Opportunities

If you are interested in working for Handmade By Heroes, you may email us at Please keep in mind that we are only able to have veterans who live in Colorado Springs that can provide a copy of their DD214 and Military ID. Please include the subject "Work Opportunity" in your email. 

Sizing Guide


If you are purchasing a bracelet with buckle, please refer to the Sizing Guide as shown in our buckle listing here.