Terms Of Service - Handmade By Heroes

Terms Of Service

Payment Methods Accepted

We accept payments using the following credit cards: Visa, MasterCard, Discover, JCB, Diners Club and American Express. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

We also accept payments via PayPal. (PayPal payments go to the Handmade By Heroes' PayPal account (sales@handmadebyheroes.com))

HandmadeByHeroes.com paracord products are handmade to order so we will build your item after we received your order. Completion of order typically takes 10-14 business days before it is shipped. Your card/account will be charged at the time you place your order.

IMPORTANT! Please do not email your credit or debit card information to us (i.e. card number, CVV code). This is not advisable as email is not a secure way to transact. Please pay for your order through our secure payment processors (Stripe or PayPal) via the Checkout Page. 

Our Black Friday - Cyber Monday 2016 Special

For our Black Friday to Cyber Monday special, we offer 30% off discount on all HandmadeByHeroes.com products. As part of our special, the first 75 people to purchase  at least $100 USD worth of products get a keychain (worth $17.99 USD) for free. 

The keychain is made from gutted 550 and regular 275 pound test paracord and comes with a 25mm split ring for organizing your keys and a  1 3/8 inch x 1/2 inch swivel lobster clasp. The total length of the keychain including the ring and clasp is 6 inches and has the U.S. Flag on the emblem. 

Shipping Fee

1 Item - $4.99
2 Items - $5.99
3 Items - $6.99
4 Items - $7.99
5 - 10 Items - $8.99
11 - 20 Items - $10.99
21 - 30 Items - $15.99
31 - 40 Units - $20.99
41 - 49 - $25.99
50 Plus Units - $30.99

Learn more about bulk orders here


1 Item - $10.00
2 items - $11.00
3 items - $12.00


1 Item - $15.00
2 items - $16.00
3 items - $17.00


1 Item - $17.00
2 items - $18.00
3 items - $19.00

Discount Codes

From time to time we offer discount codes to our customers. If you have made a purchase before, it is possible for you to receive more than one discount or promotional code. However, it is not possible to use more than one discount codes at the same time in one order. Discount codes also do not apply on orders with items on special offer.

NOTE: Discount codes can only be applied on purchases made online through handmadebyheroes.com and not for orders made over the phone. 

Shipping Disclaimer

Please be aware that we are no longer responsible for the items once they are shipped. We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. Once your shipment has left our facility, you assume full responsibility for your package. 

Handmade By Heroes will not be able to refund, reimburse or resend items that are lost or stolen.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Changes to Orders
Changes to orders are accepted if they are requested within: 

- 24 hours when placed on a Monday, Tuesday or Wednesday
- 72 hours when placed on a Thursday, Friday, Saturday or Sunday

Change requests outside the above specified periods will require a remake fee to cover the expense of our veterans re-building your product.  

Once you place your order, we typically send the order to our veterans the next day. Change to bracelet size or colors (for non-sport themed bracelets) beyond the set time limits cause our cost to go up because new paracord will need to be cut to the new bracelet length or the paracord replaced with different colors. 

Please refer to our size guide when ordering a bracelet and review your order before completing to make sure everything is correct.

About the charms

We have graphic artists on board who design the emblems  

About Our Paracord Bracelets

Our paracord bracelets are hand made by our team of Disabled Military Veterans.

A combination of 450 pound test and 550 pound test paracords are used to create the bracelets you wear and use. We combine the cords because some colors that are available in 450 test paracords are not available in 550 test paracords.

A 550 paracord is nominally rated with a minimum breaking strength of 550 pounds while a 450 paracord has a minimum breaking strength of 450 pounds.

We offer the option for ‘gutted’ paracord bracelets for buyers who prefer a thinner, less bulky looking bracelet. We also use gutted paracord for child-size bracelets, or any size lesser than 7 inches. Gutted paracords have their inner strands removed so that the outer nylon sheath is all that remains. Bracelets created from this type of paracord can still be unraveled and used in an emergency situation but the tensile strength of gutted cords are lesser than that of regular 450 or 550 paracords at only 250 pounds.

Submission of Artwork for Custom Paracord Bracelet and Keychain

You may request HandmadeByHeroes.com to create a bracelet or keychain for you that has a personalized or customized emblem on the charm for an additional charge of $15 USD. This is a once-off fee.

Please note that by submitting an image to be used for a custom bracelet or key chain, you are agreeing that you have authorization to use the image and that you are providing HandmadeByHeroes.com permission to print any copyrighted material. 

We do not advise the use of copyrighted logos for the custom bracelet and keychain if you have no authorization. We reserve the right to  not print artwork that are protected by copyright laws. If, after a review, your submission is rejected, you will be notified and a full refund will be processed.

Examples of artwork that might be protected by copyright and trademark laws and for which we require confirmation that you have authorization to use it: 

- sports logos 
- company/business logos
- school logos
- any design/image/vector/picture for which another individual or party apart from you holds the right to

Sending in Your Medical Tags/IDs for Paracord Band Attachment

HandmadeByHeroes.com (Made By Heroes LLC) is not liable for damages for the use of your medical device or medical tags. If your devise/tag does not fit or work well with our cord, you, the customer, is responsible for return postage of your item(s). 

Order Delays

Since our products are handmade, large volumes of orders may cause some delay in the shipment of items. You will always be notified if any such delay is foreseen. Rest assured that our production team always strives to complete orders on time. 

On Sale Items

There are no exchange and refund offered for items that are on sale. 

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Please review our Privacy Statement 

Advertising on Pinterest

We advertise on Pinterest and share information with them to measure and/or improve the pins we promote. We also collect some information from the pins we promote on Pinterest that help us understand how well our promoted pins are doing.

We add pixels to our website which Pinterest uses to track information such as which items are most viewed by visitors as well as purchases.

The type of information taken from visitors may include the following:

  • Your email address when you sign up or log in to Pinterest
  • Payment information if you purchase something
  • Contact information such as phone number
  • The type of item purchased
  • Shipping details
  • When you use a mobile device, you may also choose to provide your location data
  • When you link to other social media services like Facebook or Twitter, you may also give Pinterest access to certain information such as your contacts or friends.

To know more of the type of information Pinterest may collect, please click here: https://about.pinterest.com/en/privacy-policy


Please review our Returns and Exchange Policy

Who Makes The Bracelets
The bracelets are proudly made by U.S. Veterans and their families in Colorado Springs. For now, we are only able to have veterans who live in Colorado Springs that can provide a copy of their DD214 and Military ID.

Licensing Information 

Our NFL, MLB and NHL paracord bracelets and key chains are officially licensed through Aminco International Inc. We are in the process of obtaining NBA Licensure.

Our NCAA paracord bracelets and key chains are CLPA (Collegiate Licensed Properties Association) Licensed through Aminco International Inc. 

Lifetime Guarantee 
To learn more, please click here

Updated: April 6 2016

Sizing Guide