FAQs - Handmade By Heroes

FAQs

ORDERING

How do I pay?

You can pay using your credit card (we accept Visa, Mastercard, JCB, Discover, Diner's Club and American Express) or through Paypal.

All credit/debit card payments and PayPal payments go to Handmade By Heroes.

IMPORTANT! Please do not email your credit or debit card information to us (i.e. card number, CVV code). This is not advisable as it is not a secure way to transact. Please pay for your order through our secure payment processors (Stripe or PayPal) via the Checkout Page.

How Do I know What Bracelet Size To Choose?

Please click here to read an article on how to measure your wrist to ensure the right size.

I am ordering this as a gift, how do I know what size to choose? 

If you are buying a paracord bracelet as a gift, please keep in mind that the average male wrist size is 7.5 inches, and the average female wrist size is 6.5 inches.

I received a discount code, how do I use it? 

You can use your discount code when making purchases from our online store. There is an option to enter your discount code on the Checkout page. 

Discount codes can only be applied to orders made online, they cannot be applied for orders made over the phone.  

I received two discount codes. Can I use both at the same time?

It is not possible to use two or more discount codes at the same time on the same order. 

Who can get a free key chain?  

As part of our Black Friday to Cyber Monday special, the first 75 customers to purchase at least $100 USD worth of HandmadeByHeroes.com products will receive a complimentary paracord key chain with the American Flag in the emblem.

The keychain is made from gutted 550 and regular 275 pound test paracord and comes with a 25mm split ring for organizing your keys and a 1 3/8 inch x 1/2 inch swivel lobster clasp. The total length of the keychain including the ring and clasp is 6 inches.

I Made A Mistake With My Order - What Should I Do?

Please email us straight away at support@handmadebyheroes.com with the correct details so that we can amend your order.

How is the bracelet measured? 

For bracelets withg Plastic or Metal clasp: 

The bracelet's measurement does not include the prongs of the male end of the clasp. 

To measure the bracelet and make sure you received the correct size you ordered, lay it along a ruler with the female end (the one with the Handmade By Heroes logo stamped on it) at the 0 on the ruler. Measure the bracelet to just before the prongs of the other side of the clasp. The measurement you get should be the same as the size you have ordered. Please see the picture below for guidance.

For bracelets with velcro clasps: 

Fold the velcro end 1/2 inch and then measure from end to end (including the velcro part). The measurement you get should be the same as what you have ordered. 

Please refer to our Sizing Guide page for other measuring guides. 

Can I upload any artwork or design for my custom bracelet or key chain? 

Please make sure that you have authorization to upload an artwork design or image. We do not advise the use of copyrighted logos for the custom bracelet and keychain if you have no authorization, including but not limited to Sports logos (i.e. NBA and Colleges/Universities we do not have yet), High School logos, Company logos. We reserve the right to  not print artwork that are protected by copyright laws. If, after a review, your submission is rejected, you will be notified and a full refund will be processed. Learn more on this from our Terms of Service

SHIPPING

How much is the domestic shipping fee? 

1 Item - $3.99
2 Items - $4.99
3 Items - $5.99
4 Items - $6.99
5 - 10 Items - $7.99
11 - 20 Items - $10.99
21 - 30 Items - $15.99
31 - 40 Units - $20.99
41 - 49 - $25.99
50 Plus Units - $30.99

How much is the international shipping fee? 

Canada 

1 Item - $10.00
2 items - $11.00
3 items - $12.00

U.K. 

1 Item - $12.00
2 items - $15.00
3 items - $18.50

Rest of the World

1 Item - $11.50
2 items - $12.60
3 items - $15.00

Will I Be Notified When My Item Is Shipped?

Yes, you will receive an email notification from us and shippingeasy.com when your item is shipped.

What Shipping Service Do You Use?

All deliveries are shipped and tracked via USPS.

How Long Does It Take For Me To Receive My Order?

Our handmade paracord bracelets and keychains are usually completed in 10 - 14 business days and then shipped out to you via USPS which takes anywhere from 3-5 business days. Please note that delivery takes longer when there is a postal holiday.

Paracord bracelets and key chains with custom artworks/emblems can take 14-21 business days to complete as we take the time to check and double check that the artwork is correct.

Lanyards are shipped out immediately or within 2-3 days of ordering (when not accompanied by paracord bracelets or key chains). 

Sunglasses are shipped out within a week of placing your order (when not accompanied by paracord bracelets or key chains). 

HBH T-shirts are typically shipped out 1-2 days after order placement unless they are ordered along with paracord products. (Currently unavailable)

Dog Collars have an approximate 30 day completion time-frame because we send them out to a veteran who has the skill and quality we require and then he ships them back to us. (Currently unavailable)

I got an empty package in the mail, can you replace my bracelet? 

We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. If you receive an empty package, please let us know by contacting us

I Received My Order But It Is Faulty

If you receive a damaged item please email us at support@handmadebyheroes.com straight away to arrange exchange of your item. Please note that the item(s) must be in original packaging. 

You can also read more about our Return and Exchange policy here

ABOUT THE PARACORD PRODUCTS

Licensing

Our NFL, MLB and NHL paracord bracelets and key chains are officially licensed through Aminco International Inc. We are in the process of obtaining NBA Licensure.

Our NCAA paracord bracelets and key chains are CLPA (Collegiate Licensed Properties Association) Licensed through Aminco International Inc. 

If I bought an NFL product (or MLB/NHL/college team), does all of the money go to the veterans or does a portion go to the NFL (MLB/NHL/college team)?

A licensing fee for all our licensed products is paid through Aminco, our licensee, and they pay the NFL/NHL/MLB/CLPA directly.

Our Veterans are paid per product piece that they create and also have the opportunity to earn profit share from the revenue HandmadeByHeroes.com generate each financial year. 

Who makes the bracelets? 

Disabled military veterans who often struggle to find and maintain employment after their military career.

By buying our products, you empower Our Nation's Veterans to receive the necessary job skills and employment needed to succeed.

How much do the vets make?

Our Veterans are paid per piece made, so that they can work to their own pace and as their disability allows. Our vets make an average of $15/hour and some, much more! 

What is the smallest bracelet you can make?

To ensure quality, the smallest bracelet we can make is 5.5".

What kind of paracord do you use for the bracelets?

A combination of 450 pound test and 550 pound test paracord is used to create the products you wear and use. We combine the cords because some colors are only available in 450 test and others in 550 test paracord. 

550 paracord is nominally rated with a tensile strength of 550 pounds while a 450 paracord has a minimum breaking strength of 450 pounds.

We also use ‘gutted’ paracord for very small sizes (7.5-inches and less) and for buyers who prefer a thinner, less bulky looking bracelet. 

What’s the difference between the Gutted and Regular paracord bracelet?

Gutted paracord bracelets are thinner because their center strands are removed so just the outer sheath remains.  We typically gut the paracords for very small wrist sizes i.e. 7.5-inches or smaller. Ladies may also opt to have their bracelets made out of gutted paracord so that the band is not too thick.

Bracelets that are 8 inches and larger are made with regular paracord, whole cordage that still has the inner strands in tact. These bracelets are thicker than the gutted and are generally preferred by men. 

NOTE: Gutted paracord bracelets have lower tensile strength: 250 lbs, as compared to Regular 550 and 450 paracord bracelets.

Is the bracelet waterproof? 

The paracord band itself is waterproof although it might shrink a little when wet so you might need to stretch it while wet. 

Are the emblems waterproof?

The emblems used in the sports themed bracelets are NOT WATERPROOF at all. Please be careful not to get your NFL, MLB, NHL or NCAA bracelet wet. 

The emblems of the medical ID bracelets however are waterproof but it is still not advisable to use them when taking a shower or swimming. 

Is the watch waterproof?

The watches are not waterproof. 

What type of clasps do you use? 

Metal (zinc & nickel alloy) Clasp, Gunmetal Clasp (only on our Armed Forces bracelets), Plastic Clasp and Velcro Clasp which is adjustable up to 1"

I am allergic to some metals. What kind of metal is used in your metal clasps? 

Our Metal Clasps are a zinc/nickel alloy and the Gunmetal Clasps are bronze containing zinc. If you are allergic to these metals, you can opt for the plastic clasp or adjustable velcro clasp. 

What is the charm/emblem made of? 

The charm is also zinc and nickel alloy.

What size is the charm? 

The charm length is 1 and 1/4 inches long, the width is 1/2 inch.

How wide are the bracelets?

The bracelets made from regular paracord are about 3/4 inch wide, while bracelets made from gutted paracord are about 1/2 inch wide.

My Paracord bracelet is Too Large / Small Can I Exchange?

If your bracelet is too large or too small you are able to exchange it as long as you return it within 30 business days. You may request for a return label to be emailed to you. Just contact us here

You must include a note with your address, name, contact number, size wanted as well as order number. We will also request you to include $4 for the return shipping. Read more on our Return and Exchange policy here.

Please email us at support@handmadebyheroes.com with any further questions and to notify us of your return.

I got my bracelet but it's too tight, can I stretch it?

Yes, you can pull on both ends of the bracelet simultaneously and the bracelet will often stretch 1/4 inch for both regular and gutted bracelets.

Please Note: If you get your bracelet wet, it might shrink a little so we advise that you stretch it out while wet. Please be careful not to soak your bracelet in water since the charm is not waterproof.

My bracelet is too loose, what can I do to make it fit better? 

Pushing both ends up towards the logo will tighten the cords and make the bracelet shorter. 

How do I clean my bracelet? 

You can use a mild detergent and a toothbrush to scrub the strap clean. Be careful not to soak the metal charm in water to avoid damaging the emblem.

Using bleach is not recommended as it might alter the paracord colors.

How do I unravel my bracelet in an emergency? 

You can easily unravel your bracelet: on one end of the bracelet, you will see two places where the ends of the paracord were melted to prevent the bracelet from unravelling when you don't want it to. You can cut off the melted part or you can use a pair of pliers to break the melt and then you can start unravelling the bracelet.

Note: Once unravelled, it will be difficult to reassemble it unless you know how to braid it back. Re-made bracelets from used paracord might not have the same length as the original.

You can also watch this video on how to take your bracelet or key chain apart in a survival situation. 

Guarantee 

Your Handmade By Heroes product is hand-crafted to meet your complete satisfaction and we will make every effort to repair/replace all products purchased from us. For details on our Limited Lifetime Warranty return please click here.  

Please note that for our watches, there is no guarantee on the watch face.

ABOUT HANDMADE BY HEROES

Are you a Non Profit? 

No, we are a for-profit company because we want to teach our disabled vets how to work in the civilian workforce which is quite different than working in the military. 

To learn more about us, please click here.  

Who are Handmade By Heroes LLC? 

Handmade By Heroes LLC (formerly Commoneo Project) used to fulfill orders for us by having a trained team of employed disabled veterans work on the orders. But due to a change in management, we, HandmadeByHeroes.com, have decided to work directly with the veterans ourselves. 

Sizing Guide

Watch Our Video Guide Here:

SIZING GUIDE FOR VELCRO CLASP

GUIDE TO MEASURING YOUR WRIST FOR BRACELETS (Metal/Plastic Clasps)

SIZING GUIDE FOR WATCHES