FAQs - Handmade By Heroes



How do I pay?

You can pay using your credit card (we accept Visa, Mastercard, JCB, Discover, Diner's Club and American Express) or through Paypal.

All credit/debit card payments and PayPal payments go to Handmade By Heroes. Our veterans will start making your handmade paracord item after you place your order. Completion of order typically takes 10-14 business days (14-21 business days for custom orders) before it is shipped. Your card/account will be charged at the time you place your order.

IMPORTANT! Please do not email your credit or debit card information to us (i.e. card number, CVV code). This is not advisable as it is not a secure way to transact. Please pay for your order through our secure payment processors (Stripe or PayPal) via the Checkout Page.

How Do I know What Bracelet Size To Choose?

Please click here for our guide on how to measure your wrist to ensure you choose the right adjustable bracelet size.

For buckled bracelets, please go to this page for our sizing guide. 

I am ordering this as a gift, how do I know what size to choose? 

If you are buying a paracord bracelet as a gift, please keep in mind that the average male wrist size is 7.5 inches, and the average female wrist size is 6.5 inches.

I received a discount code, how do I use it? 

You can use your discount code when making purchases from our online store. There is an option to enter your discount code on the Checkout page. 

Discount codes can only be applied to orders made online, they cannot be applied for orders made over the phone.  

I received two discount codes. Can I use both at the same time?

It is not possible to use two or more discount codes at the same time on the same order. 

I Made A Mistake With My Order - What Should I Do?

Please email us straight away at gm@handmadebyheroes.com with the correct details so that we can amend your order.

Please note: 

Changes to orders are accepted if they are requested within

- 24 hours when placed on a Monday, Tuesday or Wednesday
- 72 hours when placed on a Thursday, Friday, Saturday or Sunday

Change requests outside the above specified periods will require a remake fee to cover the expense of our veterans re-building your product.  

Once you place your order, we typically send the order to our veterans the next day. Change to bracelet size or colors (for non-sport themed bracelets) beyond the set time limits cause our cost to go up because new paracord will need to be cut to the new bracelet length or the paracord replaced with different colors. 

Please refer to our size guide when ordering a bracelet and review your order before completing to make sure everything is correct. 

How is the bracelet measured? 

For bracelets with Plastic or Metal clasp: 

The bracelet's measurement does not include the prongs of the male end of the clasp. 

To measure the bracelet and make sure you received the correct size you ordered, lay it along a ruler with the female end (the one with the Handmade By Heroes logo stamped on it) at the 0 on the ruler. Measure the bracelet to just before the prongs of the other side of the clasp. The measurement you get should be the same as the size you have ordered. Please see the picture below for guidance.


Can I upload any artwork or design for my custom bracelet or key chain? 

Please make sure that you have authorization to upload an artwork design or image. We do not advise the use of copyrighted logos for the custom bracelet and keychain if you have no authorization, including but not limited to Sports logos (i.e. NBA and Colleges/Universities we do not have yet), High School logos, Company logos. We reserve the right to  not print artwork that are protected by copyright laws. If, after a review, your submission is rejected, you will be notified and a full refund will be processed. Learn more on this from our Terms of Service


How much is the domestic shipping fee? 

1 Item - $4.99
2 Items - $5.99
3 Items - $6.99
4 Items - $7.99
5 - 10 Items - $8.99
11 - 20 Items - $11.99
21 - 30 Items - $15.99
31 - 40 Units - $20.99
41 - 49 - $25.99
50 Plus Units - $30.99

How much is the international shipping fee (USD)? 


1 Item - $10.00
2 items - $11.00
3 items - $12.00


1 Item - $15.00
2 items - $16.00
3 items - $17.00
4 items - $18.00
5 items - $19.00

For Orders Placed From The UK: Please be advised that additional VAT fee and handling fees for all Royal Mail imports apply. These fees must be paid by the buyer when the package arrives in the UK and are not included in the shipping fee paid to HandmadeByHeroes.com. The handling fee for all Royal Mail imports is £8. VAT fees vary depending on the value of the item imported.


1 Item - $17.00
2 items - $18.00
3 items - $19.00

Rest of the World 

1 Item - $13.00
2 items - $14.00
3 items - $15.00

Will I Be Notified When My Item Is Shipped?

Yes, you will receive an email notification from us and shippingeasy.com when your item is shipped.

What Shipping Service Do You Use?

All deliveries are shipped and tracked via USPS.

How Long Does It Take For Me To Receive My Order?

Our handmade paracord bracelets, keychains and watch with paracord band are usually completed in 10 - 14 business days and then shipped out to you via USPS which takes anywhere from 3-5 business days. Please note that delivery takes longer when there is a postal holiday. (Due to precautions the post office take for COVID-19, some delays might occur. Please track your shipment to monitor its movement.)

Paracord bracelets and key chains with custom artworks/emblems/custom engraved steel tags can take 14-21 business days to complete as we take the time to check and double check that the artwork is correct.


I got an empty package in the mail, can you replace my bracelet? 

We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. If you receive an empty package, please let us know by contacting us

I Received My Order But It Is Faulty

If you receive a damaged item please email us at gm@handmadebyheroes.com straight away to arrange exchange of your item. Please note that the item(s) must be in original packaging. 

You can also read more about our Return and Exchange policy here



Our NFL, MLB and NHL paracord bracelets and key chains are officially licensed through Aminco International Inc. We are in the process of obtaining NBA Licensure.

Our NCAA paracord bracelets and key chains are CLPA (Collegiate Licensed Properties Association) Licensed through Aminco International Inc. 

If I bought an NFL product (or MLB/NHL/college team), does all of the money go to the veterans or does a portion go to the NFL (MLB/NHL/college team)?

A licensing fee for all our licensed products is paid through Aminco, our licensee, and they pay the NFL/NHL/MLB/CLPA directly.

Our Veterans are paid per product piece that they create and also have the opportunity to earn profit share from the revenue HandmadeByHeroes.com generate each financial year. 

Who makes the bracelets? 

Disabled military veterans who often struggle to find and maintain employment after their military career.

By buying our products, you empower Our Nation's Veterans to receive the necessary job skills and employment needed to succeed.

How much do the vets make?

Our Veterans are paid per piece made, so that they can work to their own pace and as their disability allows. Our vets make an average of $15/hour and some, much more! 

What is the smallest bracelet you can make?

To ensure quality, the smallest bracelet we can make is 5.5", available on request only. 

What kind of paracord do you use for the bracelets?

A combination of 450 pound test and 550 pound test paracord is used to create the products you wear and use. We combine the cords because some colors are only available in 450 test and others in 550 test paracord. 

550 paracord is nominally rated with a tensile strength of 550 pounds while a 450 paracord has a minimum breaking strength of 450 pounds.

We also use ‘gutted’ paracord for very small sizes (7.5-inches and less) and for buyers who prefer a thinner, less bulky looking bracelet. 

What’s the difference between the Gutted and Regular paracord bracelet?

Gutted paracord bracelets are thinner because their center strands are removed so just the outer sheath remains.  We typically gut the paracords for very small wrist sizes i.e. 7.5-inches or smaller. Ladies may also opt to have their bracelets made out of gutted paracord so that the band is not too thick.

Bracelets that are 8 inches and larger are made with regular paracord, whole cordage that still has the inner strands in tact. These bracelets are thicker than the gutted and are generally preferred by men. 

NOTE: Gutted paracord bracelets have lower tensile strength: 250 lbs, as compared to Regular 550 and 450 paracord bracelets.

What is the "thin line"? 

The thin line is the cord running through the middle of the bracelet and holds the charm in place. Please see the image below:

Is the bracelet waterproof? 

The paracord band itself is waterproof although it might shrink a little when wet so you might need to stretch it while wet. 

Are the emblems waterproof?

The emblems used in the sports themed bracelets are NOT WATERPROOF at all. Please be careful not to get your NFL, MLB, NHL or NCAA bracelet wet. 

The emblems of the medical ID bracelets however are water resistant but it is still not advisable to use them when taking a shower or swimming. 

What type of clasps do you use on the buckled bracelets? 

Metal Clasp and Plastic Clasp 

I am allergic to some metals. What kind of metal is used in your metal clasps? 

Our Metal Clasps are a zinc/nickel alloy and the Gunmetal Clasps are bronze containing zinc. If you are allergic to these metals, you can opt for the plastic clasp. 

What is the charm made of? 

The shoelace charm is also zinc and nickel alloy.

What size is the charm? 

The charm length is 1 and 1/4 inches long, the width is 1/2 inch.

How wide are the bracelets?

The bracelets made from regular paracord are about 3/4 inch wide, while bracelets made from gutted paracord are about 1/2 inch wide.

My Paracord bracelet is Too Large / Small Can I Exchange?

If your bracelet is too large or too small you are able to exchange it as long as you return it within 30 business days.

You must include a note with your address, name, contact number, size wanted as well as order number. We will also request you to include $5 for the return shipping. ($1 extra for each additional product). Read more on our Return and Exchange policy here.

Please email us at gm@handmadebyheroes.com with any further questions and to notify us of your return.

I got my bracelet but it's too tight, can I stretch it? (For buckled bracelets)

Yes, you can pull on both ends of the bracelet simultaneously and the bracelet will often stretch 1/4 inch for both regular and gutted bracelets.

Please Note: If you get your bracelet wet, it might shrink a little so we advise that you stretch it out while wet. Please be careful not to soak your bracelet in water since the charm is not waterproof.

My bracelet is too loose, what can I do to make it fit better? (For buckled bracelets)

Pushing both ends up towards the logo will tighten the cords and make the bracelet shorter. 

How do I clean my bracelet? 
You can use a mild detergent and a toothbrush to scrub the strap clean. Be careful not to soak the metal charm in water to avoid damaging the emblem.

Using bleach is not recommended as it might alter the paracord colors.

How do I unravel my bracelet in an emergency? (For buckled bracelets)

You can easily unravel your bracelet: on one end of the bracelet, you will see two places where the ends of the paracord were melted to prevent the bracelet from unravelling when you don't want it to. You can cut off the melted part or you can use a pair of pliers to break the melt and then you can start unravelling the bracelet.

Note: Once unravelled, it will be difficult to reassemble it unless you know how to braid it back. Re-made bracelets from used paracord might not have the same length as the original.

You can also watch this video on how to take your bracelet or key chain apart in a survival situation. 

How do I put on the adjustable bracelet? 

The loops at the end of the "Alert your medicool" bracelet and other designer bracelets are adjustable. To put these bracelets on, please watch the quick video here.


Your Handmade By Heroes product is hand-crafted to meet your complete satisfaction and we will make every effort to repair/replace all products purchased from us. For details on our Limited Lifetime Warranty return please click here.  


Are you a Non Profit? 

No, we are a for-profit company because we want to teach our disabled vets how to work in the civilian workforce which is quite different than working in the military. 

To learn more about us, please click here.  

Sizing Guide