You can pay using your credit card (we accept Visa, Mastercard, JCB, Discover, Diner's Club and American Express) or through Paypal.
All credit/debit card payments and PayPal payments go to Handmade By Heroes.
IMPORTANT! Please do not email your credit or debit card information to us (i.e. card number, CVV code). This is not advisable as it is not a secure way to transact. Please pay for your order through our secure payment processors (Stripe or PayPal) via the Checkout Page.
Please click here to read an article on how to measure your wrist to ensure the right size.
If you are buying a paracord bracelet as a gift, please keep in mind that the average male wrist size is 7.5 inches, and the average female wrist size is 6.5 inches.
You can use your discount code when making purchases from our online store. There is an option to enter your discount code on the Checkout page.
Discount codes can only be applied to orders made online, they cannot be applied for orders made over the phone.
It is not possible to use two or more discount codes at the same time on the same order.
As part of our Black Friday to Cyber Monday special, the first 75 customers to purchase at least $100 USD worth of HandmadeByHeroes.com products will receive a complimentary paracord key chain with the American Flag in the emblem.
The keychain is made from gutted 550 and regular 275 pound test paracord and comes with a 25mm split ring for organizing your keys and a 1 3/8 inch x 1/2 inch swivel lobster clasp. The total length of the keychain including the ring and clasp is 6 inches.
Please email us straight away at email@example.com with the correct details so that we can amend your order.
For bracelets with Plastic or Metal clasp:
The bracelet's measurement does not include the prongs of the male end of the clasp.
To measure the bracelet and make sure you received the correct size you ordered, lay it along a ruler with the female end (the one with the Handmade By Heroes logo stamped on it) at the 0 on the ruler. Measure the bracelet to just before the prongs of the other side of the clasp. The measurement you get should be the same as the size you have ordered. Please see the picture below for guidance.
For bracelets with velcro clasps:
Fold the velcro end 1/2 inch and then measure from end to end (including the velcro part). The measurement you get should be the same as what you have ordered.
Please refer to our Sizing Guide page for other measuring guides.
Please make sure that you have authorization to upload an artwork design or image. We do not advise the use of copyrighted logos for the custom bracelet and keychain if you have no authorization, including but not limited to Sports logos (i.e. NBA and Colleges/Universities we do not have yet), High School logos, Company logos. We reserve the right to not print artwork that are protected by copyright laws. If, after a review, your submission is rejected, you will be notified and a full refund will be processed. Learn more on this from our Terms of Service.
1 Item - $3.99
2 Items - $4.99
3 Items - $5.99
4 Items - $6.99
5 - 10 Items - $7.99
11 - 20 Items - $10.99
21 - 30 Items - $15.99
31 - 40 Units - $20.99
41 - 49 - $25.99
50 Plus Units - $30.99
1 Item - $10.00
2 items - $11.00
3 items - $12.00
1 Item - $12.00
2 items - $15.00
3 items - $18.50
Rest of the World
1 Item - $11.50
2 items - $12.60
3 items - $15.00
Yes, you will receive an email notification from us and shippingeasy.com when your item is shipped.
All deliveries are shipped and tracked via USPS.
Our handmade paracord bracelets, keychains and watch with paracord band are usually completed in 10 - 14 business days and then shipped out to you via USPS which takes anywhere from 3-5 business days. Please note that delivery takes longer when there is a postal holiday.
Paracord bracelets and key chains with custom artworks/emblems/custom engraved steel tags can take 14-21 business days to complete as we take the time to check and double check that the artwork is correct.
Lanyards are shipped out immediately or within 2-3 days of ordering (when not accompanied by paracord bracelets or key chains).
Sunglasses are shipped out within a week of placing your order (when not accompanied by paracord bracelets or key chains).
Dog Collars have an approximate 10 -14 business day completion time-frame.
We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. If you receive an empty package, please let us know by contacting us.
If you receive a damaged item please email us at firstname.lastname@example.org straight away to arrange exchange of your item. Please note that the item(s) must be in original packaging.
You can also read more about our Return and Exchange policy here.
Our NFL, MLB and NHL paracord bracelets and key chains are officially licensed through Aminco International Inc. We are in the process of obtaining NBA Licensure.
Our NCAA paracord bracelets and key chains are CLPA (Collegiate Licensed Properties Association) Licensed through Aminco International Inc.
A licensing fee for all our licensed products is paid through Aminco, our licensee, and they pay the NFL/NHL/MLB/CLPA directly.
Our Veterans are paid per product piece that they create and also have the opportunity to earn profit share from the revenue HandmadeByHeroes.com generate each financial year.
Disabled military veterans who often struggle to find and maintain employment after their military career.
By buying our products, you empower Our Nation's Veterans to receive the necessary job skills and employment needed to succeed.
Our Veterans are paid per piece made, so that they can work to their own pace and as their disability allows. Our vets make an average of $15/hour and some, much more!
To ensure quality, the smallest bracelet we can make is 5.5".
A combination of 450 pound test and 550 pound test paracord is used to create the products you wear and use. We combine the cords because some colors are only available in 450 test and others in 550 test paracord.
550 paracord is nominally rated with a tensile strength of 550 pounds while a 450 paracord has a minimum breaking strength of 450 pounds.
We also use ‘gutted’ paracord for very small sizes (7.5-inches and less) and for buyers who prefer a thinner, less bulky looking bracelet.
Gutted paracord bracelets are thinner because their center strands are removed so just the outer sheath remains. We typically gut the paracords for very small wrist sizes i.e. 7.5-inches or smaller. Ladies may also opt to have their bracelets made out of gutted paracord so that the band is not too thick.
Bracelets that are 8 inches and larger are made with regular paracord, whole cordage that still has the inner strands in tact. These bracelets are thicker than the gutted and are generally preferred by men.
NOTE: Gutted paracord bracelets have lower tensile strength: 250 lbs, as compared to Regular 550 and 450 paracord bracelets.
The paracord band itself is waterproof although it might shrink a little when wet so you might need to stretch it while wet.
The emblems used in the sports themed bracelets are NOT WATERPROOF at all. Please be careful not to get your NFL, MLB, NHL or NCAA bracelet wet.
The emblems of the medical ID bracelets however are waterproof but it is still not advisable to use them when taking a shower or swimming.
The watches are not waterproof.
Metal (zinc & nickel alloy) Clasp, Gunmetal Clasp (only on our Armed Forces bracelets), Plastic Clasp and Velcro Clasp which is adjustable up to 1"
Our Metal Clasps are a zinc/nickel alloy and the Gunmetal Clasps are bronze containing zinc. If you are allergic to these metals, you can opt for the plastic clasp or adjustable velcro clasp.
The charm is also zinc and nickel alloy.
The charm length is 1 and 1/4 inches long, the width is 1/2 inch.
The bracelets made from regular paracord are about 3/4 inch wide, while bracelets made from gutted paracord are about 1/2 inch wide.
If your bracelet is too large or too small you are able to exchange it as long as you return it within 30 business days.
You must include a note with your address, name, contact number, size wanted as well as order number. We will also request you to include $4 for the return shipping. ($1 extra for each additional product). Read more on our Return and Exchange policy here.
Please email us at email@example.com with any further questions and to notify us of your return.
Yes, you can pull on both ends of the bracelet simultaneously and the bracelet will often stretch 1/4 inch for both regular and gutted bracelets.
Please Note: If you get your bracelet wet, it might shrink a little so we advise that you stretch it out while wet. Please be careful not to soak your bracelet in water since the charm is not waterproof.
Pushing both ends up towards the logo will tighten the cords and make the bracelet shorter.
You can use a mild detergent and a toothbrush to scrub the strap clean. Be careful not to soak the metal charm in water to avoid damaging the emblem.
Using bleach is not recommended as it might alter the paracord colors.
You can easily unravel your bracelet: on one end of the bracelet, you will see two places where the ends of the paracord were melted to prevent the bracelet from unravelling when you don't want it to. You can cut off the melted part or you can use a pair of pliers to break the melt and then you can start unravelling the bracelet.
Note: Once unravelled, it will be difficult to reassemble it unless you know how to braid it back. Re-made bracelets from used paracord might not have the same length as the original.
You can also watch this video on how to take your bracelet or key chain apart in a survival situation.
Your Handmade By Heroes product is hand-crafted to meet your complete satisfaction and we will make every effort to repair/replace all products purchased from us. For details on our Limited Lifetime Warranty return please click here.
Please note that for our watches, there is no guarantee on the watch face.
No, we are a for-profit company because we want to teach our disabled vets how to work in the civilian workforce which is quite different than working in the military.
To learn more about us, please click here.
Handmade By Heroes LLC (formerly Commoneo Project) used to fulfill orders for us by having a trained team of employed disabled veterans work on the orders. But due to a change in management, we, HandmadeByHeroes.com, have decided to work directly with the veterans ourselves.