Your Handmade By Heroes product is hand-crafted to meet your complete satisfaction and we will make every effort to repair/replace all products purchased from us.
The following manufacturing warranty services will be performed without charge:
Repair defects in workmanship or materials. If repairs cannot be made due to defects in workmanship and materials, the product will be replaced at our discretion. If the product is no longer available, it will be replaced with a product of similar design and comparable value.
No other change from the original order is permitted under the warranty.
If the product is damaged or worn beyond repair, we can re-make the product of current design and comparable value for a re-make fee. Damages resulting from improper handling or lack of care are not covered by this warranty.
Upon receipt of your return, we will inspect the item(s) before replacing them. If the item(s) are deemed unfit for re-sale due to inflicted damages, i.e. water damages. We reserve the right to not send a replacement until remake fee is made.
This warranty effective August 10, 2015 gives you specific legal rights and you may also have other rights which vary from state to state. In the event your product needs warranty or non-warranty service, return your product insured with a letter of instruction to the address below. Shipping and handling charges may apply.
Attn: Felicia White
5076 List Drive
Colorado Springs, CO 80919
If, for any reason we are unable to repair the returned item, proper notification will be given to the customer and a current style will be offered. If sentimental value is a concern, we will return any product that the customer does not wish replaced. Thereafter, a like current style will be provided.
From time to time products are returned that exhibit wear and tear that exceeds normal levels. In these rare situations, the returned product will not be repaired. Instead, we will contact you to ask for permission to re-manufacture the product in a current style for a nominal remake fee.
Our warranty department will maintain high sensitivity to each customer inquiry and take any and all reasonable steps necessary to assure 100% satisfaction. Repairs generally take 2-3 weeks before you will receive your product back.
All repairs will ship USPS unless otherwise specified.