Remake Fee - Handmade By Heroes

Remake Fee

3   |   Size Guide

When to pay the remake fee:

  • Size change request that is outside the 30 business days window for returns. 
  • Size exchange for leather bracelet
  • Product is returned more than once due to wrong size requested.
  • Item was damaged due to improper handling or lack of care.

For details, please read below:

As per our limited lifetime warranty, your Handmade By Heroes product is hand-crafted to meet your complete satisfaction and we will make every effort to repair/replace all products purchased from us.

Damages resulting from improper handling or lack of care are not covered by this warranty. If the returned product is damaged or worn beyond repair, we can re-make the product of current design and comparable value for a re-make fee.

Also, effective for sports bracelets and keychains orders placed starting August 10, 2015:
In line with our new licensed sports paracord products, if the item you are returning for a different size is a sports paracord bracelet or key chain purchased before our new licensing agreement, it will be remade with our new licensed sports paracord product and a remake fee will be applicable (see below). If you are not sure whether you should pay this fee or not, feel free to contact us

If one of our other paracord bracelet products is returned multiple times due to incorrect sizing, we reserve the right to request a remake fee be paid before the bracelet is made. 

A remake fee will also be required if returning a custom bracelet or key chain to exchange for a different size. Reason being, your item will have to be re-made from scratch and the customized item cannot be re-sold. 

Officially Licensed Paracord Bracelet ($24.99) – remake fee $12.49
Engraved stainless steel tag bracelet ($24.99) – remake fee $12.49
Custom medical ID bracelet ($24.99) - remake fee $12.49
Custom medical ID Key chain ($22.99) - remake fee $11.49

Standard Bracelet ($19.99) – remake fee $9.99
Key Chain ($17.99) – remake fee $8.99
Leather bracelet ($24.99) – remake fee $12.49

We reserve the right to not send a replacement until the remake fee is paid.

In the event your product needs warranty or non-warranty service, return your product insured with a letter of instruction to the address below. Shipping and handling charges may apply.

Attn: Felicia White 
5076 List Drive

Colorado Springs, CO 80919 

Our warranty department will maintain high sensitivity to each customer inquiry and take any and all reasonable steps necessary to assure 100% satisfaction. Repairs generally take 2-3 weeks before you will receive your product back.

All repairs will ship USPS unless otherwise specified. Shipping is charged on the checkout page. 

Related Items

Sizing Guide

If you're not sure how to measure your wrist, please watch this video*:

*Our bracelets are now FULLY ADJUSTABLE  and come in 2 sizes (small and large), so please use this video guide only to get your wrist measurement so you can determine if a Small or Large adjustable bracelet is right for you.




How to put on your Adjustable Paracord Bracelet 

If you ordered an adjustable NFL, MLB, NCAA, NBA, NHL, medical ID, awareness or Armed Forces related bracelet, watch this short video showing how easy it is to put the bracelet on. 


How to put on your Medicool Alert Bracelet 

Medicool bracelets are adjustable and come in two sizes: small and large.
Small fits wrist sizes 6" to 8"
Large fits wrist sizes 7.5" to 10"


How to put on your HBH Designer Bracelet

Our designer bracelets include the "Mom" Designer bracelet, designer bracelets namely Believe in your Cause, Charmed Forces, Hang On to Your Dreams, Sports Mom, Grandma Love, Sister Love, Cat Mom and Dog Mom bracelets. 

The designer bracelets are adjustable and come in two sizes: small and large.
Small fits wrist sizes 6" to 8"
Large fits wrist sizes 7.5" to 10"